Terms and Conditions

Canon Doors and Shower Screen Centre Pty Ltd conforms to an Industry Code of Conduct designed to protect consumers

Subject to the conditions and limitations below Canon Doors and Shower Screen Centre Pty Ltd guarantees its products against defects arising from faulty workmanship or materials for one years from the date of delivery or installation.

For the purpose of this warranty “the product” can mean a door, insect screen, safety screen, Screen Guard™ screen, Galant screen, shower screen, mirror or wardrobe door product ordinarily manufactured and sold by Canon Doors and Shower Screen Centre Pty Ltd.

Conditions and Limitations

The product is installed in accordance with the relevant Australian Standards and building practice. Unless otherwise specifically confirmed in writing, Canon Doors and Shower Screen Centre Pty accepts no responsibility for waterproofing and/or re-sealing of penetrations and such remains the responsibility of others.

The product has been maintained according to Canon Doors and Shower Screen Centre Pty Ltd maintenance recommendations and has not been subject to misuse, physical abuse, or neglect.

In respect of window and door products, this guarantee is void if Canon Doors and Shower Screen Centre Pty Ltd insect screens, safety screens, Screen Guard™ screens and Galant screens have not been manufactured and fitted by Canon Doors and Shower Screen Centre Pty Ltd installers or personnel nominated by Canon Doors and Shower Screen Centre Pty Ltd.

Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of aluminium componentry.

Canon Doors and Shower Screen Centre Pty Ltd accepts no responsibility for glass breakage (except for faulty workmanship or materials).

Wire reinforced glass, toughened glass, float glass, laminated glass, mirror glass and framed mirror glass is guaranteed against defects and degradation for one (1) year.

Moving parts, where applicable, which wear out as part of normal use are guaranteed for one (1) year.

This guarantee is limited to the repair or replacement of the faulty product at the company’s discretion but does not extend to the installation or refurnishing of a replacement product or any other consequential or indirect damage incurred as a result of the defect. Only repairs carried out by Canon Doors and Shower Screen Centre Pty Ltd personnel or authorised by Canon Doors and Shower Screen Centre Pty Ltd agents are covered by this guarantee.

This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Competition and Consumer Act 2010 .

Warranty Claims

Claims under this guarantee must be made within one month of the defect arising in the product. Other than as provided by law Canon Doors and Shower Screen Centre Pty Ltd will repair or replace the product to the extent that it is functionally equivalent to the original product supplied.

Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to the nearest Canon Doors and Shower Screen Centre Pty Ltd office. All warranty claims will initially require a deposit to be paid. After inspection by Canon Doors and Shower Screen Centre Pty Ltd personnel or authorised agents, the customer will be advised if the claim is covered under the warranty. If the claim is under warranty the deposit will be refunded and the product will be repaired or replaced by Canon Doors and Shower Screen Centre Pty Ltd. Otherwise, upon the customer’s request, Canon Doors and Shower Screen Centre Pty Ltd will provide a quote to rectify the problem.

Maintenance of Powder Coated Aluminium Finishes

In a rural atmosphere, cleaning may not be needed more frequently than every 6 months.

In industrial and marine environments, more frequent cleaning (e.g. monthly, every 3 months is necessary).

It is important that non-abrasive mild detergent solution is used for cleaning.

Add the non-abrasive mild detergent solution to a bucket of warm water.

Wet a clean soft, non-abrasive damp cloth then wipe the aluminium.

Make sure that the surfaces are thoroughly rinsed after cleaning to remove all residues.

Maintenance of Shower Screen Glass and Mirrors

Cleaning of shower Screen glass should be performed at least weekly to remove soap stains, which left unclean can etch the shower screen glass, marking it permanently and therefore possibly voiding this guarantee.

Glass can be cleaned with a soft clean rag without buttons or grit. Use a few drops of diluted methylated spirits or alternatively a recommended spray on glass cleaner solution, following the manufacturers’ instructions. Excess cleaning solvents should be removed with a squeegee and clean water immediately. Never use abrasive cleaners on glass as this could result in scratching the surface of the glass.

Check that there is adequate clearance between all glass edges and that buffers and stops are intact.

Maintenance of Insect and Safety Screens

Clean screens 3-4 times a year.

Add a small amount of mild detergent to a bucket of warm water.

Hose the screen down thoroughly. Dip a soft nylon brush into the bucket of water and gently brush the screen.

Hose down well.

Allow the screen to dry before replacing in the window.

Maintenance of Screen Guard™ and Galant Screens

Screen Guard™ and Galant screens should be cleaned at frequent intervals as indicated below.

It is important that non-abrasive mild detergent solution combined with warm water and a clean, soft, non-abrasive cloth, are used for cleaning. Hand cleaning is recommended except for multi-storey buildings and large commercial projects where carefully controlled methods to loosen deposits of dirt and grime are required.

It is essential to finish off the cleaning by thoroughly rinsing all surfaces to remove all residue.

Fibre brushes may be used to loosen dirt and grime, but abrasive papers such as sand paper or emery paper MUST NOT be used.

Maintenance of Hardware

General periodic maintenance is required on all hardware supplied such as locks, hinges, catches, closers and the like.

The external finish of hardware must be kept clean by removing any harmful residue (especially salt spray) from the surface using a non-abrasive cleaning agent.

Internal mechanisms of locks, catches, etc should be kept in good working order by applying a light spray of lubricant (WD40, RP7 or similar).

Care should be taken during maintenance of internal mechanisms that any finished surface (eg. paint etc) is well protected to avoid damage.

Maintenance of Frameless Shower Screen Hardware

The surface of these fittings should always be cleaned with a small amount of detergent in water, followed by a clean water rinse and wiped only with a clean 100% cotton terry cloth towel.

Never use abrasive cleaners, as scratching will result. Also never use paper towels, paper based wipes, cellulose, plastic sponges, or fake chemois cloths, as they are highly abrasive.

Hinges and fixings are to be checked at least every 6 months to ensure screws have not become loose, and that the hinges operate smoothly.

Apply a few drops of sewing machine oil to the pivot pin on metal hinges every 6 months.

Type of Maximum Environment Definition of Environment Maintenance Intervals Mild Being rural, away from the coast and remote industry and urban activity 6 Months

Moderate being mainly urban, inland and away from heavy industrial activity 3 Months

Tropical / Severe Being coastal/marine, subject to salt deposition and within 15km of the South Eastern coast or 10km of the western coast of Australia 2-4 Weeks